Help Center

Live Casino

• How do live casino games work?
• Do all live casino games at Mcluck Lite feature live dealers?
• What's the difference between an online and a live casino game?
• Is Baccarat like Blackjack?
• What’s the difference between a Banker, Player, and Tie play?

Account

• How do I sign up to McLuck Lite?
• How do I update my login details?
• I can’t create an account
• I can't login to my account
• How to reset my password
• Why is my account blocked?

See all 8 articles

Purchases

• How do I purchase Gold Coins?
• How much do Gold Coins cost?
• How do I cancel or dispute a recent payment?
• My purchase didn’t go through, what should I do?
• I made a purchase but I didn’t get my free Gold Coins. What should I do?
• I was charged twice, what should I do?

Technical Concerns

• How do I troubleshoot errors?
• My game was interrupted or is frozen, what should I do?
• How do I contact Customer Support?

Social Gaming

• What is the minimum age to play at McLuck Lite?
• Can I play McLuck casino-style games for free?
• Can I play from my smartphone?
• Can I play from anywhere?
• What is ‘game volatility’?
• What is the Responsible Social Gameplay Policy? (Self-exclusion)